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Modern office desk setup with a keyboard, mug, and decorative items.
Modern office desk setup with a keyboard, mug, and decorative items. Modern office desk setup with a keyboard, mug, and decorative items.

Frequently Asked Questions

Browse our store, add items to your cart, and check out securely with Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, or Google Pay. You'll receive a confirmation email once your order is placed.

Yes, within 24 hours of placing it. Email us at support@mutospace.com with your order number as soon as possible and we'll take care of it.

Once your order ships, you'll receive a tracking number by email. You can also visit our Order Tracking page anytime.

We process orders quickly, but if you need to make a change, contact us at support@mutospace.com within 24 hours and we'll do our best to help.

Orders are processed within 1–2 business days. Transit typically takes 5–7 business days, so you can expect your order within 6–9 business days of purchase.

Shipping Policy

Yes, free standard shipping on all US orders, no minimum required. At checkout you can also choose optional Protected Shipping for $9.99, with the same delivery time.

Not at this time. We ship exclusively within the United States.

If your tracking hasn't updated in 7 days, or the carrier confirms your package is lost, email support@mutospace.com and we'll send a free replacement or issue a full refund, your choice.

If your package is marked delivered but you can't find it, give it 2 business days and check around your entrance, mailroom, and with neighbors, then contact us. We'll open a claim with the carrier and support you through it. Orders with Protected Shipping are replaced or refunded by us directly.

Protected Shipping is an optional $9.99 delivery option at checkout, with the same delivery time as free shipping. Every order is already covered if it's lost in transit or arrives damaged. Protected Shipping also covers packages marked delivered that never reach you, and claims get a reply within 1 business day.

See our Shipping Policy for full terms.

We accept returns within 30 days of delivery on unused items in their original condition. No restocking fees, no hassle. See our Return & Refund Policy for full details.

We're sorry about that. For a wrong or missing item, email support@mutospace.com within 48 hours of delivery with your order number and a photo of what you received. For a damaged or defective item, contact us within 30 days of delivery with photos of the item and packaging. Once we've reviewed it, we'll send a replacement or issue a full refund at no cost to you.

Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method.

Yes. Email support@mutospace.com with your order number and what you'd like instead, and we'll get it sorted.

Defective items are covered for 30 days under our Return & Refund Policy. If something arrives defective or damaged, we'll replace it or issue a full refund at no cost to you.

See our Return & Refund Policy for terms.

Absolutely! Our collection is designed specifically for modern workspaces and home environments, with a focus on clean, minimal aesthetics and functional quality.

Yes. Reach out to our team at support@mutospace.com and we'll work out the details with you.

Email us at support@mutospace.com or call +1 (425) 659-6395. Our team is available Monday – Friday, 9 AM – 5 PM PST, and we aim to respond to all emails within 1–2 business days.

Still need help?

From order questions to finding the right fit for your space, we're here to help. Reach out and we'll get back to you within 1–2 business days.

Modern interior with 'Muto Space' neon sign on a wooden wall.
Modern interior with 'Muto Space' neon sign on a wooden wall. Modern interior with 'Muto Space' neon sign on a wooden wall.

Free Shipping in the USA

Free shipping on all orders, no minimums necessary

Easy Returns

30-day returns, no restocking fees

Secure Payments

Encrypted and safe checkout

Dedicated Support Team

Reach out! We are always here to help