Frequently Asked Questions
Orders & Payment
Everything you need to know about placing and managing your order.
Browse our store, add items to your cart, and check out securely with Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, or Google Pay. You'll receive a confirmation email once your order is placed.
Yes, within 24 hours of placing it. Email us at support@mutospace.com with your order number as soon as possible and we'll take care of it.
Once your order ships, you'll receive a tracking number by email. You can also visit our Order Tracking page anytime.
We process orders quickly, but if you need to make a change, contact us at support@mutospace.com within 24 hours and we'll do our best to help.
Shipping & Delivery
We offer free shipping on every order within the United States.
Orders are processed within 1–2 business days. Transit typically takes 5–7 business days, so you can expect your order within 6–9 business days of purchase.
Yes, free standard shipping on all US orders, no minimum required.
Not at this time. We ship exclusively within the United States.
If your tracking shows no movement for more than 5 business days, reach out to us at support@mutospace.com and we'll investigate and make it right.
Returns & Refunds
Hassle-free returns within 30 days with no restocking fees.
We accept returns within 30 days of delivery on unused items in their original condition. No restocking fees, no hassle. See our Return & Refund Policy for full details.
We're sorry about that! Contact us within 30 days of delivery and we'll send a replacement or issue a full refund at no cost to you.
Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method.
Yes. Email support@mutospace.com with your order number and what you'd like instead, and we'll get it sorted.
Products & Support
Questions about our products or need a hand? We're here.
Defective items are covered for 30 days under our Return & Refund Policy. If something arrives defective or damaged, we'll replace it or issue a full refund at no cost to you.
See our Return & Refund Policy for terms.
Absolutely! Our collection is designed specifically for modern workspaces and home environments, with a focus on clean, minimal aesthetics and functional quality.
Yes. Reach out to our team at support@mutospace.com and we'll work out the details with you.
Email us at support@mutospace.com or call +1 (425) 659-6395. Our team is available Monday – Friday, 9 AM – 5 PM PST, and we aim to respond to all emails within 1–2 business days.
Still need help?
From order questions to finding the right fit for your space, we're here to help. Reach out and we'll get back to you within 1–2 business days.
