FAQ
Frequently Asked Questions
Welcome to Muto Space's FAQ. Can't find what you're looking for? Our support team is always happy to help.
How long will it take to receive my order? Orders are typically handled within [1–2 business days] and transit takes [6–8 business days], for an estimated delivery of [7–10 business days] from the order date. See our Shipping Policy for full details.
Do you offer free shipping? Yes — all orders ship free within the United States, no minimum required.
Where is Muto Space located? We're a US-based online store. All orders ship within the United States.
Do you have a physical store? No, we're online only — which lets us keep prices competitive and our selection wide.
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Order Tracking page.
Can I cancel my order? Yes, within 24 hours of placing it. Email us at support@mutospace.com with your order number as soon as possible.
What is your return policy? We accept returns within 30 days of delivery on unused items in original condition. No restocking fees. See our Return & Refund Policy for full details.
I received a defective or wrong item — what do I do? We're sorry about that. Contact us within 30 days and we'll send a replacement or issue a full refund at no cost to you.
When will I receive my refund? Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
Do you offer exchanges? Yes. Email us at support@mutospace.com with your order number and what you'd like instead, and we'll sort it out.
Do you offer a warranty? All purchases come with a 30-day warranty. Refer to our Return & Refund Policy for terms.
Do you ship internationally? Not at this time — we ship exclusively within the United States.
Can I place a bulk or business order? Absolutely. Reach out to our support team and we'll work out the details with you.
Contact Information
Muto Space
Address: 12310 NE 109th Way, Kirkland Washington, 98033, United States
Email: support@mutospace.com
Phone: +1 (425) 695-6395
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all emails within 1–2 business days.