Shipping policy

At Muto Space, we believe great shopping doesn't end at checkout. That's why we've made our shipping simple and transparent, and standard shipping is always free. We believe getting your order to you shouldn't cost extra.

Free Shipping

All orders ship free to anywhere in the United States with no minimums, no exceptions.

Order Processing & Delivery

Here's what to expect after you place your order:

Order Cutoff Time: 5:00 PM PST — orders placed after this time are processed the next business day.

• Handling Time: 1–2 business days, Monday–Friday.
• Transit Time: 5–7 business days, Monday–Friday.
• Estimated Delivery: 6–9 business days from order date.

Please note that delivery estimates are not guarantees. Occasionally, factors outside our control such as carrier delays or weather may affect your timeline. We appreciate your patience when this happens.

Our Carriers

We work with USPS, UPS, and FedEx to get your order to your door reliably.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your package in real time on our Order Tracking Page. If you don't see your confirmation email within 2 business days, check your spam folder or reach out to us directly.

Delivery Issues

Lost in transit. If your tracking hasn't updated in 7 days, or the carrier confirms your package is lost, contact us and we'll send a free replacement or issue a full refund, your choice.

Damaged on arrival. Email support@mutospace.com with your order number and photos of the item and its packaging. Once we've reviewed them, we'll replace or refund the item.

Marked delivered but not received. Carriers sometimes mark packages delivered a little early, so please allow 2 business days and check around your entrance, mailroom, and with neighbors. If it still hasn't turned up, contact us. We'll open a claim with the carrier and support you through it. Without Protected Shipping, the outcome depends on the carrier's investigation.

Protected Shipping

Protected Shipping is an optional $9.99 delivery option you can select at checkout. It has the same delivery time as free standard shipping. Every order is already covered if it's lost in transit or arrives damaged. Protected Shipping adds two things:

• Delivered but not received. If your package is marked delivered and never reaches you, we'll replace or refund it ourselves, no carrier claim needed.
• Priority handling. Claims on protected orders get a reply within 1 business day (Monday–Friday).

How to file a claim. Email support@mutospace.com with the subject "Protected Shipping claim" and your order number. For a package marked delivered but not received, please wait 3 business days after the delivery scan and file within 14 days of it. We'll send a short statement of non-receipt for you to sign. For orders over $150, we may also ask for a police report.

Limits. One delivered-but-not-received claim per customer or address in any 12-month period. The package must have been sent to the address entered at checkout. Protected Shipping doesn't cover shipping delays, an incorrect address entered at checkout, refused deliveries, or change-of-mind returns.

Fee. The $9.99 is refunded if your order is cancelled before it ships. Once your order has shipped, it's non-refundable, including if you return the item.

Protected Shipping applies to orders placed on or after October 10, 2026.

Missing or Incorrect Items

If an item is missing from your order, or you received the wrong item, contact us at support@mutospace.com within 48 hours of delivery with your order number and a photo of what you received. We'll verify and ship the correct or missing item or issue a refund at no cost to you.

Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page with a revised Last Updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Last Updated: October 10, 2026

Contact Us

Have a question about your shipment? We're happy to help. You can also visit our FAQ page for quick answers.

Address: 12310 Northeast 109th Way, Kirkland, Washington, 98033, United States

Email: support@mutospace.com

Phone: +1 (425) 659-6395

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We aim to respond to all emails within 1–2 business days.