Shipping policy
At Muto Space, we believe great shopping doesn't end at checkout. That's why we've made our shipping simple, transparent, and completely free — because getting your order to you shouldn't cost extra.
Free Shipping
All orders ship free to anywhere in the United States — no minimums, no exceptions. For destinations outside the US, any applicable shipping costs will be calculated and displayed at checkout before you complete your purchase.
Order Processing & Delivery
Here's what to expect after you place your order:
Order Cutoff Time: [e.g., 5:00 PM PST] — orders placed after this time are processed the next business day. Handling Time: [e.g., 1–2 business days], Monday–Friday. Transit Time: [e.g., 6–8 business days], Monday–Friday. Estimated Delivery: [e.g., 7–10 business days] from order date.
Please note that delivery estimates are not guarantees. Occasionally, factors outside our control — such as carrier delays or weather — may affect your timeline. We appreciate your patience when this happens.
Our Carriers
We work with USPS, UPS, and FedEx to get your order to your door reliably.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your package in real time on our Order Tracking Page. If you don't see your confirmation email within 2 business days, check your spam folder or reach out to us directly.
Delivery Issues
Lost package? Unexpected delay? We've got you. Contact our support team as soon as possible and we'll investigate with the carrier and make it right.
Changes to This Policy
We may update this policy from time to time. Any changes will appear on this page with a revised Last Updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
Have a question about your shipment? We're happy to help. You can also visit our FAQ page for quick answers.
Muto Space
Address: 12310 NE 109th Way, Kirkland Washington, 98033, United States
Email: support@mutospace.com
Phone: +1 (425) 695-6395
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all emails within 1–2 business days.