Refund policy
At Muto Space, your satisfaction is our priority. If something isn't right with your order, we'll make it right. No runaround, no hassle.
Order Cancellations
You may cancel your order within 24 hours of placing it by emailing support@mutospace.com with your order number. After 24 hours, cancellation isn't guaranteed as your order may already be in processing. Once shipped, cancellation is no longer possible but you may return it after delivery per the policy below.
30-Day Returns
We accept returns on both defective and non-defective items within 30 days of delivery. To be eligible, items must be new and unused, in their original condition, with all original packaging, tags, and accessories. No restocking fees. Ever.
Who Covers Return Shipping?
For items that arrive defective, damaged, or incorrect, Muto Space covers return shipping. For change-of-mind returns, return shipping is the customer's responsibility.
How to Start a Return
- Email support@mutospace.com with your order number and reason for return.
- Repackage the item securely with all original accessories, tags, and documents.
- Mail it back using the carrier instructions we'll send in your return authorization email.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed within 7 business days to your original payment method. Your bank or card provider may add additional time.
Exchanges
We're happy to exchange items for a different size, color, or product. Email support@mutospace.com with your order number and what you'd like instead.
Order Not Delivered?
Contact us at support@mutospace.com with your order number if your order hasn't arrived within the expected window. If confirmed lost, we'll issue a full refund or send a free replacement, your choice.
Changes to This Policy
We may update this policy at any time. Changes are reflected on this page with a revised Last Updated date. Continued use of our site after changes are posted constitutes acceptance of the updated policy.
Last Updated: July 25, 2026
Questions?
Visit our FAQ page or reach out to our support team directly.
Address: 12310 Northeast 109th Way, Kirkland, Washington, 98033, United States
Email: support@mutospace.com
Phone: +1 (425) 659-6395
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all emails within 1–2 business days.